Shipping policy

This Shipping Policy governs the shipment and delivery of products purchased from [Insert your website URL], operated by Navitrade Overseas Pvt Ltd (“we”, “us”, “our”).

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time  
All orders are processed within 1–3 business days (excluding Sundays and public holidays) after successful payment confirmation.  
Orders placed after business hours will be processed on the next business day.

2. Shipping Coverage (PAN-INDIA)  
We deliver across most serviceable pin codes in India, subject to courier partner availability.  

Serviceable locations will be automatically confirmed at checkout based on your pin code.  
If your pin code is not serviceable, you will not be able to place an order.  

We are continuously working to expand our delivery network.

3. Delivery Timelines  
Estimated delivery timelines after dispatch:  
• Metro Cities: 2–4 business days  
• Tier 2 & Tier 3 Cities: 3–7 business days  

Delivery timelines are estimates and may vary due to:  
• Courier partner delays  
• Weather conditions  
• Festivals, strikes, or government restrictions  
• Force majeure events  

We are not liable for delays beyond our reasonable control.

4. Shipping Charges  
Shipping charges, if applicable, are clearly displayed at checkout before you complete your payment.  

We may offer free shipping on select orders or above a certain cart value, as communicated on the website at the time of purchase.

5. Order Tracking  
Once your order is shipped, you will receive tracking details via:  
• Email and/or  
• SMS (where applicable)  

You may track your order directly through the courier partner’s tracking link.

6. Prepaid Orders Only (NO COD)  
All orders on our website are accepted on a prepaid basis only.  
We currently do not offer Cash on Delivery (COD) as a payment option.

7. Delivery Attempts & Failed Deliveries  
Our courier partners will typically make 2–3 delivery attempts.  

If delivery fails due to:  
• Incorrect or incomplete address  
• Customer unavailability  
• Refusal to accept delivery  

the shipment may be returned to us.  

In such cases, any re-shipping will be subject to additional shipping charges.  
If a refund is requested, it will be processed after deducting forward and return shipping costs.

8. Damaged or Tampered Packages  
If you receive a package that appears:  
• Damaged  
• Opened  
• Tampered  

Please do not accept the delivery and immediately inform us at care@niraam.com with clear photographic evidence.  

If a package is accepted without objection, claims for transit damage may not be entertained.

9. Incorrect Address Disclaimer  
Customers are solely responsible for ensuring that their:  
• Shipping address  
• Contact number  
• Pin code  
are entered accurately at checkout.  

We are not responsible for delivery failure due to incorrect or incomplete address details.

10. Partial Shipments  
In rare cases, your order may be shipped in multiple shipments due to product availability. There will be no additional shipping charge for such partial deliveries.

11. International Shipping  
We do not offer international shipping at this time.

12. Contact for Shipping Queries  
For any shipping-related questions or support, please contact:  
Navitrade Overseas Pvt Ltd  
3rd Floor, Bikaner Buildings, 8/1, Lal Bazaar Street, Opp Lal Bazaar Police HQ, Kolkata - 700001, India  
Email: care@niraam.com