Terms of service
These Terms and Conditions (“Terms”) govern your access to and use of the website [ https://niraam.com ] (“Site”) and the products and services offered through it by Navitrade Overseas Pvt Ltd, operating under the brand name Niram (“Company”, “we”, “us”, or “our”).
By accessing, browsing, or purchasing from our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.
1. Business Information (Mandatory Disclosure)
Legal Entity Name: Navitrade Overseas Pvt Ltd
Registered Address: 3rd Floor, Bikaner Buildings, 8/1, Lal Bazaar Street, Opp Lal Bazaar Police HQ, Kolkata - 700001, India
Email: care@niraam.com
Website: [ https://niraam.com ]
2. Eligibility to Use
You must be at least 18 years of age to place an order on our Site. By using this Site, you confirm that you are legally competent to enter into a binding contract under Indian law.
3. Products & Services
We manufacture and sell food products, spices, and traditional wellness ingredients. All product images are for representation purposes only. Actual product packaging and appearance may vary.
Products are intended for general dietary and wellness use only and are not intended to diagnose, treat, cure, or prevent any disease.
4. Health & Allergy Disclaimer (CRITICAL FOR YOUR CATEGORY)
• Our products are not medicinal products and should not be used as a substitute for medical treatment.
• Always consult a qualified healthcare professional before consuming any product if you are:
◦ Pregnant
◦ Nursing
◦ Under medical treatment
◦ Allergic to any ingredients
• Products may be processed in facilities that handle nuts, spices, dairy, and other common allergens.
• Individual results may vary.
5. Pricing & Payments
• All prices are listed in Indian Rupees (INR).
• Prices are inclusive/exclusive of applicable taxes as displayed on the product page.
• We reserve the right to modify prices at any time without prior notice.
Payments are processed through secure, RBI-compliant payment gateways.
We do not store your complete card or UPI details on our servers.
6. Order Acceptance & Cancellation
• Your order is considered confirmed only upon successful payment.
• We reserve the right to cancel any order due to:
◦ Stock unavailability
◦ Pricing errors
◦ Technical issues
◦ Suspected fraudulent activity
• If your payment is captured and the order is cancelled, a full refund will be issued as per our Refund Policy.
7. Shipping & Delivery
Shipping timelines, charges, and delivery areas are governed by our Shipping Policy, which forms an integral part of these Terms.
Delivery timelines are estimates and may be affected by:
• Courier delays
• Weather conditions
• Public holidays
• Force majeure events
We are not liable for delays beyond our reasonable control.
8. Returns, Refunds & Replacements
Returns and refunds are governed strictly by our Returns & Refund Policy, available on our Site. Since we sell consumable food products, opened or used products cannot be returned except in cases of:
• Damaged items
• Wrong items delivered
• Missing contents
All refund approvals are at the sole discretion of Navitrade Overseas Pvt Ltd after verification.
9. User Accounts (If Applicable)
If you create an account:
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities conducted through your account.
• We reserve the right to suspend or terminate accounts involved in suspicious or unlawful activity.
10. Intellectual Property
All content on the Site, including but not limited to:
• Brand name
• Logos
• Product descriptions
• Images
• Text
• Designs
are the exclusive intellectual property of Navitrade Overseas Pvt Ltd and are protected under Indian intellectual property laws.
You may not copy, reproduce, distribute, or commercially exploit any content without written permission.
11. Prohibited Uses
You agree not to:
• Use the Site for unlawful purposes
• Violate any applicable laws
• Transmit harmful code, viruses, or malware
• Attempt unauthorized access to the Site or servers
• Misrepresent your identity or impersonate others
12. Limitation of Liability
To the maximum extent permitted by law:
• We shall not be liable for any indirect, incidental, special, or consequential damages.
• Our total liability for any claim arising out of your use of the Site or our products shall not exceed the value of the product purchased.
• We are not responsible for:
◦ Improper storage or misuse of products by the customer
◦ Adverse reactions due to undisclosed allergies
◦ Delays caused by third-party logistics partners
13. Indemnification
You agree to indemnify and hold harmless Navitrade Overseas Pvt Ltd, its directors, employees, and partners from any claims, losses, damages, or expenses arising from:
• Your misuse of the Site
• Violation of these Terms
• Violation of any third-party rights
• Incorrect information provided by you
14. Third-Party Services
We use third-party platforms such as:
• Shopify (e-commerce)
• Payment gateways (UPI/Card/Wallet)
• Courier partners (logistics)
We are not responsible for failures, outages, or breaches caused by these platforms.
15. Force Majeure
We shall not be liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to:
• Natural disasters
• Government restrictions
• Strikes
• Network failures
• Pandemic-related disruptions
16. Grievance Redressal (Mandatory Under Indian Law)
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-commerce) Rules, 2020:
Grievance Officer: [Insert Name]
Email: care@niraam.com
Address: 3rd Floor, Bikaner Buildings, 8/1, Lal Bazaar Street, Opp Lal Bazaar Police HQ, Kolkata - 700001, India
Complaints will be acknowledged within 48 hours and resolved within 30 days.
17. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.
18. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes signifies your acceptance of the revised Terms.
19. Contact Us
For any questions regarding these Terms, please contact:
Navitrade Overseas Pvt Ltd
3rd Floor, Bikaner Buildings, 8/1, Lal Bazaar Street, Opp Lal Bazaar Police HQ, Kolkata - 700001, India
📩 care@niraam.com